From planning a trip to booking a flight, surely you do not hold any intention to cancel a flight which is why there are chances that you often do not check the cancellation terms and conditions applied to your tickets. But after some time, you might face some situation where you have to cancel your flight even if you do not want to.
And during this phase, you may face problems and many questions related to flight cancellation may rule your mind, such as how to cancel the flight, what is the procedure, whether the airline will allow the flight cancellation or not, etc.
To help you get out of these thoughts and give you a ray of hope, we have prepared this comprehensive guide. In this article, we will provide you with all the details about Volaris Airlines cancellation policy. So, without wasting any other minute, let’s get in.
What Does Volaris Flight Cancellation Policy Offer?
Let’s discuss some essential points about the Volaris flight cancellation policy in detail.
- The airline allows you to cancel your flight, irrespective of the fare type.
- To cancel your flight you will have to pay cancellation fees.
- In case of any emergency, the airline may offer you a fee waiver. However, for that, you will have to prove your point.
- If the airline cancels your flight, then you are eligible for compensation.
- You cannot cancel your flight if you do not book your itinerary a week before departure.
About Volaris 24-Hours Flight Cancellation Policy
Volaris offers a 24-hour free cancellation policy for domestic flights. This means that you can cancel your flight within 24 hours of booking and receive a full refund, as long as you have not checked in for the flight.
There are some important points about this policy that you must know;
- To get full use of this policy, you must book your flight at least 7 to 8 days before the scheduled flight departing day.
- The airline will not allow you access to this policy if you bought the flight from a third-party agency. This policy is applicable to passengers who bought their tickets through the official website.
- This policy is applicable for both refundable and non-refundable tickets.
Choose A Method To Cancel Volaris Flight
If you are proceeding with flight cancellation for the first time, then there are chances that you might think which mode/method of flight cancellation would be the best for you. To clear your mind and help you choose the best way, we have elaborated on all the steps of various cancellation methods. Just check all the details below and decide the mode.
Online Cancellation
Follow these 8 simple and easy steps to complete your online flight cancellation procedure;
- Access Volaris Website: Open your web browser and navigate to Volaris’ official website.
- Log In Your Account: Click on the “Manage Your Trip” section, then log in using your booking reference and last name or retrieve your booking if you’re not logged in.
- Find Your Flight Booking Details: Locate the specific booking you want to cancel within your account.
- Choose Cancellation Option: Look for the “Cancel” or “Modify” button associated with the chosen flight.
- Review Cancellation Policy: Take a moment to read through Volaris’ cancellation policy to understand any applicable fees or refund eligibility.
- Confirm Your Cancellation Request: Click on the “Cancel Flight” button to confirm your cancellation choice.
- Select Refund or Voucher: Choose whether you’d like a refund or a Volaris voucher for the cancelled flight.
- Confirmation via Email: Keep an eye on your email inbox for a confirmation message that includes the cancellation details.
Offline Cancellation
Call the airline’s customer representative to cancel your flight;
- Dial Volaris Customer Service: Find the Volaris customer service phone number and dial it to reach a representative.
- Provide Booking Details: Once connected, provide your booking reference or reservation number along with any requested information to verify your identity.
- Request Cancellation: Politely inform the agent that you wish to cancel your flight and provide them with the flight details.
- Listen to Options: Listen carefully when the agent explains your cancellation options, which might include refund eligibility, rescheduling, or vouchers.
- Discuss Fees and Refunds: If applicable, discuss any potential fees for cancellation.
- Confirm Cancellation: As during the phone calls you may face some technical glitch, so it is advisable to clearly confirm your decision to cancel the flight and inquire about any necessary follow-up steps.
- Refund Preference: If eligible for a refund, state your preference between receiving a refund to your original payment method or opting for a Volaris voucher.
- Provide Contact Information: Ensure the agent has your correct email address to send confirmation details.
- Agent Confirmation: Wait for the agent to confirm the cancellation, refund method, and any associated details.
- Note Confirmation Details: Jot down the cancellation confirmation number and any other relevant information provided by the agent.
At the Airport
If you want to cancel the flight by meeting the airline’s agent face to face then the below-given steps are specially written for you, so that you can complete the procedure smoothly and effortlessly.
- Go to the airport where your Volaris flight is departing from.
- Find the Volaris customer service counter or desk within the airport terminal.
- Approach the counter and wait for your turn if there’s a line.
- Present your booking reference, reservation number, or other identification details to the customer service agent.
- Then you will have to inform the agent that you want to cancel your Volaris flight. During this time, you are required to tell them the reason behind the cancellation.
- After that, carefully listen and understand whatever the agent is saying as this will be regarding your flight cancellation.
- Once he/she is done explaining the stuff, you can ask about the possible cancellation fee of Volaris.
- If you feel comfortable and ok with the policy rules, ask the agent to proceed ahead.
- Now, wait for the agent to confirm the cancellation.
- Make sure to write down the cancellation confirmation number and any additional information the agent provides.
- Express your gratitude to the customer service agent for their assistance, and you are all done.
FAQs
How much compensation will I get, if Volaris cancels my flight?
If your flight gets cancelled by the airline, you will receive compensation from the airline. However, the amount of compensation you will get for your cancelled flight depends on the distance of your flight and whether you were offered a replacement flight. To know the accurate compensation amount, you must try to reach out to the airline’s customer service.
What if I cancel my Volaris flight due to some medical emergency?
If you cancel your Volaris flight due to a medical emergency, you may be eligible for a refund or a waiver of the cancellation fee. However, to use this facility, you will have to provide documentation from a doctor or other medical professional to the airline. The document must confirm that you or a family member were experiencing a medical emergency at the time of the cancellation.
How much does Volaris charge for flight cancellation?
The flight cancellation fee of this airline depends on your fare type, flight cancelling time, and route of the flight. However, the fee range can be between $100 to $400. To know the exact fee amount, you must contact the airline. They will provide you with the best guidance.
